Customer Support

At Jawahiraat, we’re here to assist you with all your jewelry needs. Whether you have questions about your order, need assistance with sizing, or just want to get in touch, our support team is ready to help.

1. Contact Us

Email Support:
For inquiries about orders, products, or general information, email us at support@jawahiraat.com. Our team will get back to you within 1-2 business days.

Phone Support:
Prefer to call? Reach us at +92 335 2853251 during our business hours:

• Monday to Friday: 9:00 AM – 6:00 PM (PKT)

Social Media Support:
Connect with us on Instagram and Facebook for quick updates and additional support options. Find us at Facebook, Instagram, Youtube or Whatsapp.

2. Live Chat Support

We’re available to chat with you instantly via WhatsApp! Simply click the “Talk on WhatsApp” button to connect directly with our support team. Get help with sizing, order tracking, and more—no waiting!

3. Returns and Exchanges

If you’re not completely satisfied with your purchase, we’re here to help. For details on eligibility and the return process, please refer to our Return Policy. Submit a return request within the specified timeframe to get started.

4. Shipping Information

For domestic and international shipping options, delivery estimates, and luxury packaging services, check our Shipping Policy. We offer free shipping within Pakistan for orders above PKR 1000 and ship worldwide at competitive rates.

5. Luxury Packaging and Gift Services

Add an extra touch of luxury to your order with our premium packaging option. Simply select luxury packaging at checkout for a beautiful presentation, ideal for gifting. If you’d like to include a personalized message, let us know in the order notes!

6. Frequently Asked Questions (FAQ)

Looking for quick answers? Visit our FAQ page to find information on common topics, including payments, shipping, returns, and more.

7. Customer Feedback

Your feedback helps us serve you better. Please visit our Customer Feedback Page to share your experience, suggestions, or testimonials